If the pharmacy cannot fill your prescription, what must you do?:QuickMedicareSupplement.com

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If the pharmacy cannot fill your prescription, what must you do?

If the pharmacy cannot fill your prescription, what must you do?

Firstly, try to find out from your pharmacist why the prescription couldn't be filled. The pharmacist possibly will be able to give you this information and may be able to give you or suggest a different drug you can use, such as a generic version. If you disagree with the information supplied by the pharmacist, the pharmacist will provide you with a notice about your right to make contact with your plan to discover why the drug isn't covered, and your right to request an "exception". You can also review your plan materials or visit the plan's website for information about how to request an exception.

Once you know why your prescription can't be filled, you should get in touch with your doctor and give her/him this information. Then, you will need to work with your drug plan and your doctor to either:

- Find a different drug that is covered by the plan.

- Supply additional information to the plan so that you can get your prescription filled.

- Ask for an exception.

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